Business Principles
Our workforce have the relevant training and qualifications expected to industry standards.
Combining our carefully selected and talented team with our company principles results in delivering an excellent service and satisfied clients. We listen to our clients and understand their requirements. Being professional and pro-active we work with them to plan the job, providing the solutions and actions not problems or excuses, meeting if not exceeding expectations.
The sites we work on are well maintained and safe - not only for our clients, but also consultants and Triaim's team. A safe working environment are important to prevent the risk of accidents and ill-health. As standard practice we have implemented appropriate policies. Policies help create an organised structure and a systematic approach to maintaining and raising standards in the work place.
Provide Service Excellence - The client comes first.
- We are a service company - we will only succeed if we have delighted our clients.
- Our jobs will be finished on time.
- Our jobs will be handed over to our Clients snag free.
- Any defects will be cleared within six weeks of the end of the defects liability period.
- We ensure we understand our Client's needs.
- Get it right first time, every time.
- Only hand over completed tasks - not do as little as we think we can get away with.
- We are 100% reliable.
- If we say we are going to do something by a certain date - we do it.
- We reply to all correspondence and return all phone calls promptly.
- We are punctual - e.g. 9 o'clock meetings will start at 9 o'clock.
- We continually monitor our Client's satisfaction with our performance in order to improve our service.
Provide solutions and actions - not problems and excuses.
- Our clients expect us to be professional and proactive. They expect us to plan our jobs carefully.
- They expect us to deliver. They expect us to overcome problems with constructive and practical solutions.
- Our clients have businesses or departments to run - they rely on us to help them - they are not interested in hearing excuses for poor performance.
- We do not hide behind inefficiencies of other parties to a project.
Triaim Ltd has gained accreditations from Construction line, CHAS and Safe Contractor.
This achievement represents Triaim Ltd's commitment to meeting acceptable standards of health and safety compliance. We will now push forward to accelerate our growth and continue to meet the increasing expectations of our clients.